Refund Policy

Since DataLynx Ltd UK is offering non-tangible irrevocable goods, you are not 'entitled' to a refund once the order is completed and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for refunds under the following circumstances:

• Non-delivery of the product:
  • Due to unforeseen circumstances you do not receive a delivery e-mail from us

• Download technical issues:
  • You are having trouble with downloading one of our products

• Irreplaceable defects or difficulties with the product:
  • Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to for verification of an issue

• Product not-as-described:
  • A request based on this reason is satisfied on a case by case basis in agreement of both parties concerned

• Management Discretion:
  • Refunds may occasionally be offered at the discretion of the management.

Contact us

Our Support Team is ready to provide you with timely and efficient professional assistance. Rest assured that we will find the best, convenient solution for your query. Please feel free to contact us through one of the following means:

• E-Mail

• Call us on +44 1923677052

• Complete the form found on the Contact Us page

• Please allow 12-24 hours for our Support Team to get back to you on a problem

Requests for a refund should be E-Mailed to within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Ensure your request does not contradict our End User License Agreement.